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RETURN & REFUND POLICY
Effective Date: July 24, 2026
At AZSkyShop, customer satisfaction is at the heart of everything we do. We are committed to delivering premium-quality carpets, rugs, and doormats. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.
1. RETURN ELIGIBILITY
You may request a return within 7 days of receiving your order, provided that:
The product is unused, unwashed, and in its original condition.
All original tags, labels, and packaging are intact.
The item has not been altered, damaged, or misused after delivery.
2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please share:
Your Order Number
Clear photos of the product
Photos of the outer packaging (if applicable)
After verification, we will arrange a replacement or process a refund, as applicable.
3. REFUND PROCESS
Once the returned product is received and inspected, we will notify you of the status of your refund.
If approved:
Refunds will be processed to the original payment method.
The refund is generally completed within 5–7 business days, depending on your bank or payment provider.
4. NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrive damaged or incorrect:
Customized or made-to-order products
Products showing signs of use, washing, or damage after delivery
Items returned without original packaging or tags
5. CANCELLATION POLICY
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
6. NEED ASSISTANCE?
Our Customer Support Team is always happy to help.
AZSkyShop
Imlaha Street, Near Mukeri Bazar
Mirzapur, Uttar Pradesh – 231001
India
Email: azskyshop1@gmail.com
Phone: +91 8736060475
Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM (IST).